Book a Ride
IMPORTANT: Please read
To avoid delays in processing your reservation or missing an opportunity to ride with us due to typos and errors:
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- Look over your reservation details prior to completion to ensure you have selected the correct date, time and ride type.
- Double check that your email address and phone are entered correctly.
- Ensure that your credit card information is entered correctly.
- Check your spam or junk folder for emails from [email protected] to ensure that you are not missing important information from us.
- CAREFULLY read your reservation confirmation, once received, to ensure that your information is correct.
- Prices quoted are per rider.
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BOOKING INFORMATION
Please use this page to request more information and Book Reservations.
RIDE DAYS & TIMES
Our scheduled tour times are 10:30am, 2pm or 4pm, Monday – Friday. Rides times are approximate and subject to delays. We are closed on WEEKENDS and PUBLIC HOLIDAYS.
PAYMENT
All reservations require a credit card which must be provided at the time of booking. When paying by credit card, a 4% processing fee will be applied to your total, which is non-refundable. If you would prefer to pay by cash, please contact us on the day that you would like to ride – however, there are no guarantees that we will have space.
PRICES
Our current pricing schedule is as follows (local rates are available, please enquire when booking):
Beach Ride – USD100.00 per rider
Caribbean Sea Swim – USD150.00 per rider
Moonlight Ride – USD200.00 per rider
Private options may be available upon request, but are not guaranteed:
Private Beach Ride – USD150.00 per rider
Private Caribbean Sea Swim – USD200.00 per rider
Private Moonlight Ride – USD225.00 per rider
CANCELLATIONS & NO SHOWS
There is a CANCELLATION POLICY in place with “NO SHOW” penalties which will be applied to the credit card provided in the event that no cancellation notice is given.
There are no refunds for NO SHOWS.
EMAILS
**Please check your SPAM MAIL folders for your confirmation. If you do not receive an email from us within 24 hours, please contact us, as your reservation may be processed but the confirmation email is lost or rejected by your spam filters. By providing your credit card information, you have entered into a binding contract of sale and are responsible for payment of services.
WEATHER
We cannot control the weather. If the day starts out with severe weather (stormy, heavy raining, etc) we will make contact to advise that there is a possibility that the ride(s) may be cancelled. We DO ride in the rain! But not if it’s really bad weather. You have the option to cancel or reschedule if you don’t want to ride in the rain – there’s no cancellation penalty for inclement weather cancellations (but once the ride has started, no refunds will be issued if you ask to stop the ride). Sometimes the water is choppy, which impacts our swim rides – but that changes from hour to hour, so we won’t know how it’s going to be until we are onsite for the ride. If the water is too choppy, we will downgrade the swim ride to a beach ride and refund the difference.
While we try to help you plan for the ride around inclement weather, it is important that you also pay attention to the forecast.
TRANSPORTATION
If you are renting a car we will provide driving directions to meet us.
If you are taking a taxi, please let us know so we can ensure you arrive at the correct meeting place and please arrange return travel.
Please read our Terms & Conditions for full details.